INTRODUCING THE JUDGES
We are proud to announce the judges of the 2022 South African Loyalty Awards. The judges bring an incredible depth of experience and expertise in the industry to the table. The judging panel consists of 11 seasoned loyalty and CRM professionals whose experience stems across some of South Africa’s leading brands across different industry sectors.
Amanda Cromhout | Awards Judging Chair
Amanda is the founder & CEO of Truth. Amanda’s extensive experience in the field of loyalty & CRM has put Truth at the forefront of the loyalty industry. She spent 11 years at British Airways, leading sales & marketing teams across UK, Africa, Middle East & Asia.
She has also spearheaded the Customer (CRM) division at Woolworths, South Africa. Amanda is invited to speak, professionally, as a keynote speaker and thought-leader in her field, both in South Africa and internationally.
Amanda is also one of the judges at the U.K. Loyalty Magazine Awards, a prestigious, highly acclaimed event, recognising the best in loyalty, globally.
Nicholas is an executive in the Fintech and Digital marketing industry, with 25+ years experience. He has been identified as one of the top 25 most influential people in advertising in South Africa (Financial Mail) during his tenure as BBDO Cape Town MD. He has held senior management positions in Marketing at Tech companies in the mobile, loyalty and location software sectors and was a founding Director of South Africa’s most awarded Digital Marketing agency.
He has also served as a judge for the Applied Innovation Institute (Mobile World Congress, Barcelona), the South African Innovation and Technology awards (TT100) and was a board member of the Advertising Communications Association (ACA) in South Africa. Nicholas has a Masters in Digital Marketing from IE Business School, Madrid.
Ursula is the Chief Data, Analytics, Digital Officer at Hollard Insurance. Ursula has more than 25 years of business experience both as a Strategy consultant with one of the leading international Strategy Consulting firms and in Corporate leadership positions. Her main focus over the past 20 years has been on building Data, Advanced Analytics and Data Science capabilities for major Corporates. She is a strong analytical and strategic thinker with a great delivery track record and a passion for building and leading strong teams that unlock and realise value opportunities.
Areas of core expertise:
Strategy, Big Data, Advanced Analytics, Data Science, Digital, Loyalty
Retail, Banking, Credit Cards, Insurance
Candice Goodman was the DMA’s Direct Marketer of the Year 2016. She is currently on the Education & Transformation Committee of the IAB. She has been head of the Education at the Mobile Marketing Association of South Africa for the past 5 years, and was on the Mobile Marketing Association (MMA of SA) Advisory Board as Chairman, and was the first Certified MMA Mobile Marketer in South Africa.
She founded mobile marketing consultancy and technology enabler, Mobitainment, over 14 years ago and has won multiple international awards over the past 11 years. Mobitainment earned the coveted title of “#1 Technology Provider in Africa, #4 in EMEA, and #8 globally” from the MMA Global in 2018 and “SME of the Year 2016” from the DMA of South Africa.
Angelo Clayton is a General Manager in IT at Woolworths Group, Australia responsible for the group’s analytics and insights platforms and the current IT Executive sponsor for the Data Platform Transformation programme.
Angelo is a passionate retail technologist who has more than 20 years experience in implementing large scale retail solutions within the South African and Australian retail landscape.
With a wealth of experience in retail and store technology transformation including loyalty solutions, e-commerce platforms, data warehouse and analytics capabilities, Angelo is incredibly focussed on achieving business outcomes through the use of relevant technology.
Wendy Knowler's journalism career spans more than 30 years. For the past two decades, she has specialised in consumer journalism, both in print and on radio.
Her weekly consumer column, In Your Corner, is published on the TimesLive online news site, as well as in Tiso Blackstar print titles the Weekend Post and Daily Dispatch, and she has weekly consumer segments on 702, Cape Talk and East Coast Radio.
Head of Retail, CPG, Travel, Transportation and Logistics Consulting, Tata Consultancy Services (TCS) South Africa.
She has over 30 years of experience gained in the Retail and CPG Sector covering Business Strategy, Information Technology, Supply Chain, Human Resources, Store Operations, Marketing, Customer Experience, Customer Analytics and Loyalty Programmes.
As a previous CMO of a large FMCG retailer she was responsible for the marketing strategy and plan, which included Corporate Communications, Brand, Product Offers, Loyalty, Customer Insights, Digital and Online Shopping. She also led the team that designed, developed and implemented the very successful Smart Shopper loyalty programme that was launched in 2011.
Keith Lindsay is managing partner at Arc, a Publicis data-driven creative agency, specializing in DM, CRM, Loyalty and all things data. He is also the COO of Publicis Groupe Africa network.
Keith, started out as a Unilever marketing trainee and brand manager, followed by Woolworths as a Group Marketing Manager.
Post Woolies, Keith and 3 partners, built their agency “Prima Integrated Marketing” into a formidable player in the DM, CRM and loyalty space, winning local and global accolades along the way. Notable long-term clients included DirectAxis, Telesure, BMW/MINI, Tiger Brands, Shell, Pfizer, Eli Lilly, adidas and many more. The Publics Groupe acquired the agency in 2014, changing the name to “Arc”.
Key focus areas are insights development, path-to-purchase journey mapping, segmentation, retention/lifetime value management, and marketing automation.
Nick is Managing Director of Mobile Loyalty Technologies Limited. Experienced in providing consulting & technology in all aspects of consumer loyalty, payment & ordering from strategy and planning through technical implementation.
An expert in digital customer engagement he has over a decade of experience in consumer & enterprise internet technology working closely with leading merchant, service & point-of-sale providers.
Nick is also the Managing Partner at the Customer Strategy Network (CSN) which brings together the worlds’ leading independent practitioners and strategists in customer advocacy & retention strategy.
CSN represent a diverse mix of global experts in advisory, academia, architecture, data regulation, and analysis of customer loyalty solutions. Our collective focus is on global enhancement and promotion of best practices in customer loyalty engineering.
With a commerce degree from Rhodes University and an MBA from GIBS, Zandile formed the foundation of his career in sales. Having worked at multinational organisations such as Unilever and Gillette, Zandile moved into Massmart in 2008.
In 2011, he was appointed as the Marketing Director for Massbuild. His proudest moment in that role was leading the Builders brand migration to a single master brand representing a singular offering. As a result brand awareness increased over time and marketing costs were reduced.
In the last five years, Zandile has also picked up skills in Retail Buying (as Merchandise Exec at Masscash Wholesale), Format development (as Head of Formats at Pick n Pay) and running a Loyalty programme (as a Divisional Executive at Edcon).
Zandile at heart, is a highly driven executive, who is able to assimilate disparate pieces of market information and customer feedback, to develop insight based marketing strategies that simultaneously align to business objectives.
Papi Rapolai is founder and Chief Executive Officer at Tembo Investment Group (Pty) Ltd. Papi is a seasoned retail and Fintech specialist with over 20 years of working experience in banking, grocery retail and Fintech.
Papi started his career in retail banking as a Product Manager in credit, and later savings and investments for the low-income customer segment. He later joined retail, where he was responsible for sales, customer experience and store operations for value-added services including store credit, insurance, loyalty programmes, clubs and 3rd party payments. His achievements include the relaunch of the Edgars & Jet Thank U programmes, re-launch of Pick n Pay Smart Shopper programme and launch of Stikeez Promotions at Pick n Pay.
Papi holds an MBA from Henley Africa (Reading University, UK), B Admin degree (majoring in Economics) and several international executive courses from United States of America (Smeal Business College, Penn State USA), Toronto, Canada, Henley Africa, Wits Business School amongst others.
Varsha Ramesar is the Executive for Data & Analytics for iOCO, responsible for driving data solutions across the Financial, Insurance, Retail, Telco and Manufacturing Industries.
She has over 20 years of experience gained locally and overseas in finance, insurance and e-commerce within the data domain, where she has fulfilled various roles in creating new data competencies, designing and implementing data warehouses, intelligence solutions, and data governance & strategy programs.
Varsha is also a Practitioner Coach; a passion of hers that was born from bridging the gap between technology, data, and people. Her current focus is supporting organisations to manage large and diverse sets of data effectively and deriving value from this data to create a rewarding and engaging Customer Experience.
The judging will be processed in 3 stages:
1) Shortlisting process for all entries:
Each entry will be evaluated and the top 10 entries per category will be shortlisted.
2) Remote judging process for shortlisted entries:
All judges are involved in the remote judging process and will judge each shortlisted nominee independently. The individual shortlisted nominees will be measured and judged against the evaluation criteria for each category.
3) Judging panel process:
The judges will gather at a central meeting point, to discuss their shortlist assessment and will share their individual scoring.
PLEASE NOTE: We take confidentiality very seriously. No judge will have access to any information submitted by brands if they have not signed the code of conduct. The judges also need to declare any conflict of interest before reviewing any of the details within the submissions.